Important Update: New Contact Numbers for Housing Contractors

Sick of missing Pinnacle or Vivo appointments because you didn't hear know they called. In the past, families have experienced missed calls from housing contractors because these calls often appeared as withheld or unknown numbers on their phones.

To improve communication and ensure that no important calls are missed, we are pleased to announce that our housing contractors will now be using updated and easily recognisable numbers to reach you. This change aims to make it easier for you to identify and answer calls related to your housing needs without any confusion or hesitation.

New Contact Numbers for Contractors:

• Contractors will now use specific numbers to contact you, which will no longer appear as unknown or withheld. Please make a note of these new numbers and save them in your contacts to ensure you never miss an important call again.

Contacting Pinnacle:

• If you need to get in touch with Pinnacle directly, the most reliable way is to use the freephone number 0800 031 8628. This number is dedicated to providing you with swift assistance and addressing any concerns or questions you may have regarding your housing services.

We believe that these updates in communication will help families to receive better service.

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Image Credit: AFF

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